Enhancing Workplace Relationships & Communication

Positive relationships are key contributors to staff wellbeing and client satisfaction. Staff benefit by having practical skills and approaches for successfully resolving conflict, achieving collaboration and effective communication in the workplace.

Our training workshops provide a strategic focus on:

• Communication skills for difficult conversations
• Positive negotiations through challenges
• Techniques to encourage collaboration & agreement
• Effective response to conflict

Your training needs will be met through customised training solutions for your staff:

Workshops: Facilitated 1 or 2 day workshops on a range of communication, conflict resolution, relationship and personal development topics. Details of a number of Workshops are provided below.

Mini Seminars/ Workshops: Short topical workplace seminars for up to half a day.

Coaching: Professional development coaching can be provided for key staff to assist with further skills development.

Team Development & Team Building: Developing team communication, collaboration and positive team culture.

Facilitation: Facilitating discussion within and between teams on current workplace issues.

Training Workshops

Our "Pathways to Resolution" Corporate Training Workshops are designed to enhance relationships at work. The concept of “Pathways” recognises that there are many paths through which people can achieve effective communication and resolutions to conflict situations. 

Conflict Resolution Skills

Conflict resolution skills help you to respond more effectively to tense and difficult situations so that relationships can be supported and agreement can be achieved. This 1 Day Workshop focuses on providing practical skills that will prevent escalation of conflict and build positive working relationships.

Collaborative Negotiation

Effective skills in collaborative negotiation are critical when the desired aim is to achieve:

• Best possible results for all parties involved, and
• The best possible relationship between the conflicting parties

The Workshop is designed to meet the needs of people who are directly involved in negotiations and conflict resolution.

Mediation Skills for Managers and Team Leaders

This 1 Day Workshop is for managers and team leaders whose role requires them to resolve disagreements and conflicts between staff. Effectively managing these situations involves helping team members to understand one another and to overcome the negative communication patterns that arise from conflict.

Courageous Conversations - Effective Feedback at Work

When we need to have a difficult conversation it is understandable to experience some awkwardness. The Workshop addresses the tools for initiating and undertaking a difficult conversation in a way that does not undermine the working relationship. We look at how to prepare for the conversation; delivering a clear message; how to stay firm in the face of resistance; and maintaining respect.

Facilitation Skills for Group Conflict and Discussions

Quality skills in facilitating as a third party are critical to achieving constructive discussions when:

• There are many parties involved, each with differing views and communication styles
• The level of conflict is so high that the parties find it difficult to effectively negotiate

This Workshop enhances your skills as a facilitator and provides a framework for achieving meeting objectives.

Sample Training Projects & Feedback

Collaborative Negotiation for Human Resources:
A wokshop designed to assist HR staff to negotiate one-to-one workplace issues (e.g. salary for new staff) and large scale negotiations (e.g. workplace agreements).

“Have been to other negotiation courses that were not relevant to HR issues. This course was very enjoyable and completely relevant to our industry”.

Negotiation & Conflict Resolution Workshop:
A workshop delivered to town planning staff of a Local Council. The training was developed to meet the needs of staff dealing with difficult negotiations with developers, community groups and members of the community.

“I was very impressed with the quality of the trainer and his presentation skills were excellent”.

Professional & Assertive Communication
A Workshop for HR staff addressing awareness and skills for confidently managing difficult discussions and negotiations including employee complaints; performance management and discipline issues; change management; and work conditions.

“A quality facilitator - I would recommend this course to others”.

Courageous Conversations for Ethical Issues
This Workshop was part of a conference on Managing Ethical Issues and addressed how to undertake a difficult conversation with a co-worker by preparing for the conversation; delivering a clear message; how to stay clear in the face of resistance; & maintaining respect.

“Courageous conversations – by far the best and most useful session, with great examples of statements to use and how to prepare – excellent!”

Facilitation Skills for Public Meetings:
A 1 day Facilitation Skills course designed and delivered for staff of a Local Council that are involved in facilitating meetings with the public on potentially controversial issues.

“The trainer was really able to relate with us and work through the stages of facilitation”.